Vacature Property Assistant - Embassy based Den Haag

Functieomschrijving:

This is a great opportunity for an organised Property Assistant for expats in The Hague.

Job Purpose

Responsible for the management of the residential property services within Post. Role includes - furnishing properties, ensuring statutory compliance of work orders, the management of Pyramid and assisting the Estates Team in the effective management of the customer move in and move out programme.
Planning, organising and delivery of demanding and intensive move in and move out programme as per client’ and customers’ requirements and demands in compliance to Interserve contractual obligations.
Providing exceptional customer, client services and effectively communicating at all levels, managing expectation whilst adhering to contractual specifications.
Responsibilities

· Work collaboratively and flexibly with colleagues in other offices, providing contingency cover as necessary.

· Carry out administrative duties relating to reactive work orders, PPMs, invoices or credit notes for the Foreign Delegation as requested by the Facilities Manager.

· Plan, coordinate, schedule and organise the workload and outputs of the MIMO programme to ensure a professional delivery of customers’ and clients’ supply and demand in accordance to contractual obligations and FCO standards, processes and policies.

· Build trusted, reliable and credible relationships with landlords and estate agents and the like to satisfy and deliver upon supply and demand.

· Monitor, control and report on all residential property related works to ensure strict adherence to contractual KPIs and SLAs.

· Pro-actively implement, monitor and control safe-systems of work ensuring full adherence to Health, Safety and Environmental legislation, local, client, customer and company Policy and Procedure.

· Attend contractual and ad-hoc meetings as and when required.

· Produce any necessary pyramid and maximo reports as requested by FCO clients’.

· Ensure full adherence to FCO and contractual standards at all times ensuring all properties remain compliant to FCO standard.

· Lead, manage and organise the property portfolio ensuring complete alignment and adherence to FCO MIMOs property search, vetting, validation and property approval Processes, Policies and Systems.

· Implement control measures to ensure the suppliers / subcontractors remain in complete compliance to all client, customer and company policy and procedure at all times, namely

· Liaising and collaborating with The Hague Estate Agents to identify suitable properties.

· Maintain and update the property search tracker.

· Plan, arrange and carry out property searches, viewings and ensure that the property is fully compliant to FCO Standard and Fire Regulations.

· Liaise with FCO Department as necessary.

· Identify and short list x3 properties then arrange and schedule property visits with the FCO Security Manager.

· Obtain cost of Health & Safety and Security required works, and cost up appropriately.

Person

Written/spoken English and is essential, Dutch would be an advantage.
Articulate, professional with excellent customer services skills
Be prepared to attend all relevant training sessions and meetings.
Excellent interpersonal skills and a bright, friendly demeanour essential.
Excellent communication skills, written and oral
Demonstrated ability to communicate effectively at all levels, including internal and external customers, co-workers, suppliers, partners and subcontractors.
Ability to maintain very high levels of confidentiality critical.
Proven ability to prioritise work, working within tight deadlines, and multi-tasking, namely planning, organising and monitoring several activities at the same time.
Good decision making and problem solving abilities is essential.
The role requires high levels of reliability, dependability, honesty and integrity.
A flexible approach to working hours is essential due to the operational needs of the contract.
Articulate and organised to ensure, business documentation is maintained, and kept in line with company policies and procedures and contractual obligations and requirements.
Attention to detail and strives for operational excellence.
Must have a sound understanding of quality management systems, information management systems and databases.
IT literate with an advanced level of Microsoft Office applications.
Capable of working under pressure with minimum supervision.

Vereiste vaardigheden:

Gewenste eigenschappen

Wij bieden: .

Sector: Administratie, boekhouding

Opleidingsniveau: MBO/ MTS

Dienstverband: Fulltime